In my quality work many BUZZ words have passed by, all probably with a good intention. But, have they really helped us reach the expected results? I doubt it! To me it seems more to be a way to escape real hard improvement work (and give good profit for all consultants).  

I have therefor now summarized my experiences and want to present a more pragmatic view of the "Quality" issue. 
 

• Total Quality management (TQM)
• Bench marking
• Process management
• "What's measured is done"
• Shorter lead times = better quality

     See You!!